Terms and conditions

1. Agreement

By creating a Kayavu account or using the site you agree to these terms. If you are using Kayavu on behalf of an agency or business, you confirm you are allowed to accept these terms for it.

2. Your account

You must be 18 or older. Keep your login details private and your profile information accurate. You are responsible for everything done through your account.

Verification levels (email, phone, ID, business) are a signal of trust, not a guarantee. We may pause or remove a badge if information turns out to be wrong.

3. Listings

Only list property you own or are authorised to market. Photos must be of the actual property, prices must be real, and availability must be kept current.

We may edit, unpublish or remove a listing that is misleading, duplicated, unlawful or reported by members, and we may suspend accounts that repeatedly break these rules.

4. Bookings and viewings

A booking request is an offer. It becomes a confirmed booking once the host accepts it, or once payment clears where payment is required.

Hosts must honour confirmed bookings and viewings, or cancel as early as possible. Guests must show up on time and treat the property with care.

Kayavu is the platform that introduces guests and hosts. We are not the owner, agent, landlord or seller of any property listed, and the agreement for the stay, viewing, lease or sale is between you and the other member.

5. Payments

Payments are processed by our payment providers. Amounts are shown in the currency of the listing (GHS in Ghana, ZAR in South Africa) and include any Kayavu service fee shown at checkout.

Payouts to hosts are made to the account they provide, after a confirmed booking. You are responsible for your own taxes.

6. Cancellations and refunds

A guest can cancel a request before the host confirms it at no cost. After confirmation, the host's stated cancellation terms apply.

If a host cancels a confirmed booking, the guest is refunded in full. Where a paid viewing does not take place through no fault of the guest, the viewing fee is refunded.

7. Reviews, comments and messages

Reviews must reflect a real experience. Do not post abusive, discriminatory, dishonest or promotional content, and do not share other people's private information.

Do not use messaging to spam members, take payments off-platform, or push people to other sites. We may remove content and restrict accounts that do.

8. Subscriptions

Free, Premium and Professional plans renew until you cancel. You keep access until the end of the period you have paid for.

9. Liability

Kayavu is provided as-is. We work hard to keep the service accurate and available, but we do not guarantee that a listing, member or neighbourhood score is free of error. To the extent the law allows, we are not liable for losses arising from a transaction between members.

10. Changes and governing law

We may update these terms; material changes will be announced in the app. Ghanaian members are governed by the laws of Ghana and South African members by the laws of South Africa.

11. Contact

Questions: support@kayavu.com.